The Roads and Transport Authority (RTA) in Dubai oversees the Dubai Metro, a modern and efficient public transportation system that plays a crucial role in the city’s transportation network.
Overview of RTA Dubai Metro
Infrastructure:
Lines: The Dubai Metro consists of two primary lines:
- Red Line: Running from Rashidiya to UAE Exchange.
- Green Line: Running from Etisalat to Creek.
Stations: There are numerous stations strategically located across Dubai, facilitating convenient access to key areas, landmarks, and residential communities.
Features and Facilities:
- Modern Trains: The Dubai Metro operates with state-of-the-art automated trains that are air-conditioned and designed for comfort.
- Accessibility: Stations and trains are equipped to accommodate passengers with disabilities, including elevators, ramps, and designated seating areas.
- Wi-Fi and Connectivity: Most stations offer free Wi-Fi access, enhancing passenger convenience.
- Safety and Security: The RTA prioritizes passenger safety with comprehensive security measures, including surveillance systems and emergency response protocols.
Operating Hours:
- The metro operates from early morning until midnight on most days, with extended hours on weekends, holidays, and special occasions like New Year’s Eve.
- Timings are adjusted periodically based on passenger demand and events.
Integration with Other Modes of Transport:
- Bus Connectivity: The metro network integrates seamlessly with a comprehensive bus network, providing convenient transfer options at key stations.
- Water Transport: RTA also operates water transport services like water taxis and ferries, connecting Dubai’s waterfront areas with metro and bus networks.
Fares and Payment Options:
- Nol Card: The primary method of payment is the Nol card, a smart card that allows for seamless travel across all RTA public transport modes.
- Fare Zones: Fares are calculated based on travel zones, with different rates for Silver (standard) and Gold (premium) class cabins on the metro.
Technology and Innovation:
- RTA continually invests in technology to enhance passenger experience and operational efficiency.
- Real-time information on train schedules, service updates, and station facilities is accessible through the RTA website and mobile app.
Future Developments:
- RTA is actively expanding the metro network and improving existing infrastructure to meet the growing transportation needs of Dubai’s residents and visitors.
- Projects such as the Route 2020 extension aim to extend the Red Line to Expo 2020 Dubai site and beyond.
RTA Dubai Metro Contact Number
Here are the contact details for RTA Dubai Metro presented:
- Customer Service:
- Call Center: 800 90 90 (toll-free within UAE)
- International Call: +971 4 284 4444
- Available 24/7 for inquiries, feedback, and assistance.
- Website:
- Official RTA Website: www.rta.ae
- Provides comprehensive information on routes, schedules, fares, and updates.
- Social Media:
- RTA’s social media channels (Twitter, Facebook, Instagram) often provide updates and announcements.
- Mobile App:
- RTA Dubai App: Available on iOS and Android.
- Offers real-time information, journey planning, and ticketing services.
- Email:
- General Inquiry: customercare@rta.ae
- Specific Inquiries: Contact forms available on the RTA website for detailed assistance.
RTA Metro Job Vacancy
- Roles and Responsibilities:
- Various positions may be available across different departments within the RTA Metro division.
- Roles could include operational staff (train operators, station controllers), maintenance personnel, customer service representatives, administrative staff, and management positions.
- Qualifications and Requirements:
- Specific qualifications and experience requirements will vary depending on the role.
- Generally, candidates are expected to have relevant education and experience related to the position they are applying for.
- Proficiency in English is often required, and knowledge of Arabic can be beneficial.
- Skills and Competencies:
- Strong interpersonal and communication skills.
- Ability to work in a multicultural environment.
- Technical skills relevant to the specific job role, such as operational knowledge of metro systems, maintenance expertise, or customer service capabilities.
- Benefits and Opportunities:
- RTA offers competitive salary packages and benefits.
- Opportunities for career growth and development within the organization.
- A chance to contribute to Dubai’s public transport infrastructure and play a role in maintaining efficient metro operations.
- Application Process:
- Interested candidates typically need to apply through the official RTA careers portal or designated recruitment channels.
- Applications may require submission of a CV/resume, cover letter, and possibly other supporting documents.
RTA Metro Lost and Found
- Purpose:
- The Lost and Found service is designed to assist passengers in reclaiming personal belongings accidentally left behind on metro trains or within metro stations.
- Lost Item Procedures:
- Reporting: Passengers who realize they have lost an item should immediately report it to RTA staff at the nearest metro station or contact the RTA Customer Service.
- Documentation: Provide details about the lost item, including a description and any identifying features.
- Follow-up: RTA staff will log the lost item into their system and provide a reference number or receipt to the passenger.
- Recovery Process:
- Search: RTA personnel regularly check lost and found areas at metro stations for recently reported items.
- Notification: If an item matching the description is found, RTA will contact the owner using the contact information provided during the report.
- Collection: Owners must present their identification and the reference number/receipt to reclaim their lost item from the designated Lost and Found office at a metro station.
- Timeframe:
- Items are typically held in the Lost and Found office for a specified period, after which unclaimed items may be disposed of or donated.
- Contact Information:
- For inquiries regarding lost items, passengers can contact RTA Customer Service via phone or visit the official RTA website for more information.
Additional Information
- Valuable Items: Certain valuable items or documents may have specific procedures for handling and verification.
- Online Resources: RTA may provide online tools or databases for checking if a lost item has been recovered.
Metro RTA Holiday Schedule
The Dubai Metro, managed by the Roads and Transport Authority (RTA), typically operates on a modified schedule during public holidays to accommodate increased passenger traffic and special events.
Holiday | Red Line Timings | Green Line Timings |
Eid al-Fitr | First Train: 5:00 AM – Last Train: 1:00 AM (Next Day) | First Train: 5:30 AM – Last Train: 1:00 AM (Next Day) |
Eid al-Adha | First Train: 5:00 AM – Last Train: 1:00 AM (Next Day) | First Train: 5:30 AM – Last Train: 1:00 AM (Next Day) |
National Day | First Train: 5:00 AM – Last Train: 1:00 AM (Next Day) | First Train: 5:30 AM – Last Train: 1:00 AM (Next Day) |
New Year’s Eve | First Train: 5:00 AM – Last Train: 2:00 AM (Next Day) | First Train: 5:30 AM – Last Train: 2:00 AM (Next Day) |
Ramadan | First Train: 5:00 AM – Last Train: 1:00 AM (Next Day) | First Train: 5:30 AM – Last Train: 1:00 AM (Next Day) |
Notes:
- Extended Hours: On major holidays like Eid, National Day, and New Year’s Eve, the metro often operates with extended hours to accommodate late-night travel and festivities.
- Special Events: During large public events, additional trains may be scheduled to ensure sufficient capacity and minimize waiting times.
- Ramadan Schedule: During the holy month of Ramadan, the metro timings are adjusted to cater to the altered daily routines of residents, including extended hours into the night.
RTA Dubai Metro Stations
Here is a comprehensive list of the Dubai Metro stations divided by the two main lines: the Red Line and the Green Line.
Red Line Stations
- Rashidiya
- Emirates
- Airport Terminal 3
- Airport Terminal 1
- GGICO
- Deira City Centre
- Al Rigga
- Union (Interchange with Green Line)
- BurJuman (Interchange with Green Line)
- Al Karama
- Al Jafiliya
- World Trade Centre
- Emirates Towers
- Financial Centre
- Burj Khalifa/Dubai Mall
- Business Bay
- Noor Bank
- First Abu Dhabi Bank
- Mall of the Emirates
- Sharaf DG
- Dubai Internet City
- Nakheel
- DAMAC Properties
- DMCC (Dubai Multi Commodities Centre)
- Jebel Ali
- Energy
- Danube
- UAE Exchange
Green Line Stations
- Etisalat
- Al Qusais
- Dubai Airport Free Zone
- Al Nahda
- Stadium
- Al Qiyadah
- Abu Hail
- Abu Baker Al Siddique
- Salah Al Din
- Union (Interchange with Red Line)
- Baniyas Square
- Gold Souq
- Al Ras
- Al Ghubaiba
- Al Fahidi
- BurJuman (Interchange with Red Line)
- Oud Metha
- Dubai Healthcare City
- Al Jadaf
- Creek
Future and Extension Stations
- Route 2020 Extension:
- Jebel Ali (Existing Red Line Station)
- The Gardens
- Discovery Gardens
- Al Furjan
- Jumeirah Golf Estates
- Dubai Investment Park
- Expo 2020
These stations are part of the extensive Dubai Metro network, connecting key areas of the city and providing convenient and efficient public transportation for residents and visitors.
The RTA Dubai Metro stands as a testament to Dubai’s commitment to sustainable urban mobility, offering residents and tourists a reliable, safe, and efficient way to navigate the city. With continuous advancements and expansions, the metro remains a cornerstone of Dubai’s public transport system, contributing to the city’s connectivity and development.